Our experts in Social Protection are here to explain everything there is to know on the latest news about Social Protection in France and Europe.
Do you want to be kept updated in real-time on all international travel news? Follow us to benefit from our free expert oversight !
Have any of your employees received text messages or emails from Assurance Maladie asking them to obtain or update their Carte Vitale?
PLEASE NOTE! These are fraudulent messages which we’ve been seeing a lot of recently.
WHAT MESSAGES COULD YOUR EMPLOYEES RECEIVE?
Your employees are or could be faced with fraudulent messages from all kinds of organisations claiming to be Assurance Maladie.
They may receive text messages, emails, but also phone calls asking the insured to call a number that is not the official Social Security number.
Here are some examples of messages:
By text
By email
PLEASE NOTE: If they click on the link, they’ll be redirected to this page asking them to indicate their bank details.
HOW CAN I AVOID THIS TRAP?
Some elements to keep in mind:
• Assurance Maladie will never ask you by message to update your Carte Vitale.
• A Carte Vitale update is free and is made using specific machines at the pharmacy or your doctor’s office. It is never done online.
• The only way to securely exchange information with Assurance Maladie is by connecting to your Ameli account.
• Only calling 3646 (free service + cost of call) allows you to contact your CPAM
Good to know
Here are the different numbers which may be displayed on your employees’ phones when Assurance Maladie contacts them:
• 3646 (free service + cost of call)
• 01 87 52 00 70, for calls made as part of the “Aller vers pour la vaccination contre la Covid-19” campaign
• 09 74 75 76 78, for calls made as part of contact tracing to limit the circulation of the virus
WHO SHOULD I REPORT THIS FRADULENT CONTENT TO?
• To report illegal content: employees can connect to the official portal for reporting illegal content Internet-signalement.gouv.fr
• If they received an email (spam), use the website signal-spam.fr
• If it’s a text message, they can report it on the website 33700.fr or by sending a text message to 33 700. These services will block the message sender.
Our experts are available to help, so don’t hesitate to get in contact with them!
